Terms & Conditions

1. Agreement to Terms

By accessing our website, booking an appointment online or by phone, or receiving cleaning services from Sweet Maid Cleaning Service ("Sweet Maid," "we," "our," or "us"), you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you should discontinue use of our services immediately.

2. Cleaning Services & Scope of Work

Sweet Maid provides professional residential and commercial cleaning services across Florida, including standard house cleaning, deep cleaning, move-in/move-out turnover cleanings, post-construction cleanup, and vacation rental turnovers.

• Services are performed based on the package selected during online booking or agreed upon with dispatch.
• Cleaners are provided with professional-grade eco-friendly cleaning supplies and HEPA-filtered vacuum equipment.
• For health and safety compliance, our cleaners do not handle biohazards, mold remediation, human/animal bodily fluids, or excessive hoarding conditions unless specifically arranged under certified specialty protocols.

3. Property Access, Utilities & Safety

• Access: The customer is responsible for providing timely access to the property (via key, lockbox code, gate code, or being present on-site). If our cleaning crew is unable to enter the premises within 20 minutes of arrival, a lockout fee of up to $50 may apply.
• Utilities: Running water, electricity, and functional climate control (A/C during Florida warm months) must be active and accessible for the duration of the cleaning service.
• Pets: Friendly pets are welcome, but we kindly request that nervous or large animals be secured in a designated area to ensure their safety and the safety of our team members.

4. Pricing & Payments

Sweet Maid offers upfront flat-rate pricing based on the accurate number of bedrooms, bathrooms, and square footage disclosed during booking.

• If the condition or size of the property upon arrival significantly exceeds the initial booking description, our team will contact you to approve an updated scope or rate before proceeding.
• Payment is processed electronically upon completion of the service using a valid credit or debit card securely authorized at booking.
• Unpaid balances or returned transactions may be subject to a late fee of $25 or interest as permitted under Florida law.

5. Cancellation & Rescheduling Policy

We understand that schedules change. To accommodate our team members and scheduled routes, we request at least 24 hours advance notice for any cancellations or rescheduling requests. Cancellations made with less than 24 hours notice may be subject to a $50 late cancellation fee.

6. 100% Sparkle Satisfaction Guarantee

Your complete happiness is our priority. If any item within the agreed scope of your cleaning service was not cleaned to your total satisfaction, notify Sweet Maid within 24 hours of service completion. We will promptly dispatch a supervisor or team member to re-clean the disputed area completely free of charge. Due to the labor-intensive nature of cleaning services, refunds are not issued prior to allowing our team the opportunity to perform a free reclean.

7. Breakage, Damage & Insurance Claims

Sweet Maid is fully licensed, bonded, and insured. Our cleaners exercise exceptional care when servicing your home. In the rare event that an item is accidentally damaged or broken:

• Notify our office within 24 hours with photos and description of the damage.
• We will review the claim promptly to repair, replace, or submit through our insurance carrier.
• We cannot be held liable for unstable, pre-damaged, improperly hung fixtures, or irreplaceable family heirlooms of sentimental value that were not put away prior to service.

8. Governing Law

These Terms and Conditions and any dispute arising from your use of our services shall be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles.

9. Contact Information

For questions regarding these Terms & Conditions or to manage your booking, please reach out to our Florida support desk: